Gamifying IT Service Management Education for Future IT Professionals

Academic Publikation

Publishing

2024

Ho Chi Minh City, Vietnam

PACIS Proceedings (Tagungsband)

Conference/ Full Research Paper

Authors

Ekaterina Veldyaeva

Lukas Fitz

Prof. Dr. Jochen Scheeg

Download here

Tags

Game-based Learning, IT Service, IS Education

This study explores the use of a simulation game to teach ITIL® 4 foundations in an undergraduate IT Service Management (ITSM) course. The game-based approach enhances student engagement, improves content comprehension, and offers a scalable method for ITSM education.